Clear prices, one monthly bill.
Pay per person, per month, with no minimum term. Commit to 12 months and save 10%. All prices exclude VAT.
Essentials
Dependable everyday support for small teams.
£36 on a 12-month term
- Remote helpdesk, Monday to Friday, 9am to 5pm
- Monitoring and patching in business hours
- Microsoft 365 user administration
- Backup monitoring
- Monthly summary report
Managed
RecommendedThe full package for businesses that depend on IT.
£54 on a 12-month term
- Everything in Essentials
- 24/7 monitoring, on-premises or cloud
- Veeam backup with regular restore tests
- Network and Wi-Fi support
- MFA and security hardening
- Quarterly review
Complete
A full IT partnership, with advice built in.
£76.50 on a 12-month term
- Everything in Managed
- Priority response
- 2 hours on site each month included
- Named engineer
- Quarterly strategy sessions
- Planning and project advice
What would it cost you?
Move the sliders. No email address required.
Choose a 12-month term to save £834 a year.
That is about £3.21 per person per working day. Less than a coffee.
Get an exact quoteMicrosoft 365 licences, the one-off onboarding fee (from £850) and pay-as-you-go on-site visits are extra.
Only need one thing?
Every service is available on its own.
Good to know
Getting started
A one-off onboarding fee from £850 covers a review of your setup and getting every device connected.
Support hours
Monday to Friday, 9am to 5pm. Outside these hours we are on call for urgent P1 issues, where a critical problem stops your business working. Response targets: P1 within 1 hour, 24/7; P2 within 4 business hours; P3 by the next business day.
Hardware
Need new PCs, laptops, servers or network kit? We quote through our UK supplier partners and can set it all up for you.
On-site visits
Pay as you go: £95 per visit, including the first hour and travel within 20 miles of Glasgow, then £70 an hour in 30-minute blocks. Beyond 20 miles we add 45p a mile. Out-of-hours P1 visits are charged at 1.5 times these rates.
On-site add-on
Add 2 hours on site a month to Essentials or Managed for £150 a month, with extra time at £60 an hour. Unused hours do not carry over. Included in Complete.
Contract and licences
Rolling monthly with no minimum term: cancel any time, effective at the end of the current month. Commit to 12 months or more and save 10% on your monthly fees; give 30 days’ notice before the end of your term, otherwise it renews. Microsoft 365 licences are billed at cost and are not included in these prices.
Questions we often get asked.
Do you offer out-of-hours support?
Our helpdesk runs Monday to Friday, 9am to 5pm. Outside those hours we are on call for urgent P1 issues: a critical problem that stops your business working, such as a server down, email failing for everyone or a suspected cyber attack. We aim to respond to P1 issues within 1 hour, 24/7. Customers get emergency contact details when they join.
Can you come to our office?
Yes, when the job needs it. Most problems are fixed remotely, which is usually quickest, but we attend on site for things like hardware, cabling, Wi-Fi and office moves. Pay-as-you-go visits are £95, including the first hour and travel within 20 miles of Glasgow. Or add 2 hours on site a month to your plan for £150 a month (included in Complete).
How hard is it to switch from our current IT provider?
We handle the handover for you. We collect the admin access you need to own (Microsoft 365, your domain, firewall and backups), work with your outgoing provider, connect your devices and document your setup. A one-off onboarding fee from £850 covers this. Check your current contract for its notice period before you give notice.
Are we tied into a contract?
No. Our plans are rolling monthly with no minimum term, and you can cancel any time, effective at the end of the current month. If you commit to 12 months or more, you save 10% on your monthly fees; give 30 days’ notice before the end of your term, otherwise it renews.
What is not included in the monthly price?
Prices are per user, per month and exclude VAT. Microsoft 365 licences are billed at cost on top. Onboarding, servers, one-off projects and on-site visits (unless covered by the on-site add-on or Complete plan) are charged separately, and we agree any project cost with you before work starts.
Do you monitor our systems outside office hours?
Yes, on our Managed and Complete plans. We monitor your infrastructure 24/7, whether it is on-premises, in the cloud or a mix of both, so problems are spotted early. Essentials includes monitoring in business hours. Anything urgent is handled under our P1 on-call cover.
Can you supply hardware?
Yes. We quote for PCs, laptops, servers and network equipment through our UK supplier partners, and can set everything up and connect it to your systems when it arrives.
How quickly will you respond?
P1 (business stopped): within 1 hour, 24/7. P2 (a problem affecting several people or a key system): within 4 business hours. P3 (a single user issue or a request): by the next business day. Business hours are Monday to Friday, 9am to 5pm.
Do you only work with businesses in Glasgow?
No. We are based in Glasgow and support businesses across the UK remotely, with on-site visits arranged where needed.