IT that stays out of your way.
Zopollo Technology is a Glasgow-based IT support company. We look after Microsoft 365, backups, Windows devices, networks and security for small businesses across the UK, with 24/7 monitoring of your on-premises and cloud systems on our Managed and Complete plans. Remote first, on site when it matters.
A typical quiet week
IllustrativeBuilt on tools we trust.
Six things we do, done properly.
Take one, or let us look after all of it.
Remote first. Local when it matters.
You tell us
Email us or use the contact form. A real person picks it up.
We fix it remotely
Most problems are solved from our side, anywhere in the UK.
We visit if we need to
Hardware, cabling or a new office: we come to you.
Our promise: plain answers, tested backups, and a setup that is written down, so your business never depends on guesswork.
Questions we often get asked.
Do you offer out-of-hours support?
Our helpdesk runs Monday to Friday, 9am to 5pm. Outside those hours we are on call for urgent P1 issues: a critical problem that stops your business working, such as a server down, email failing for everyone or a suspected cyber attack. We aim to respond to P1 issues within 1 hour, 24/7. Customers get emergency contact details when they join.
Can you come to our office?
Yes, when the job needs it. Most problems are fixed remotely, which is usually quickest, but we attend on site for things like hardware, cabling, Wi-Fi and office moves. Pay-as-you-go visits are £95, including the first hour and travel within 20 miles of Glasgow. Or add 2 hours on site a month to your plan for £150 a month (included in Complete).
How hard is it to switch from our current IT provider?
We handle the handover for you. We collect the admin access you need to own (Microsoft 365, your domain, firewall and backups), work with your outgoing provider, connect your devices and document your setup. A one-off onboarding fee from £850 covers this. Check your current contract for its notice period before you give notice.
Are we tied into a contract?
No. Our plans are rolling monthly with no minimum term, and you can cancel any time, effective at the end of the current month. If you commit to 12 months or more, you save 10% on your monthly fees; give 30 days’ notice before the end of your term, otherwise it renews.
What is not included in the monthly price?
Prices are per user, per month and exclude VAT. Microsoft 365 licences are billed at cost on top. Onboarding, servers, one-off projects and on-site visits (unless covered by the on-site add-on or Complete plan) are charged separately, and we agree any project cost with you before work starts.
Do you monitor our systems outside office hours?
Yes, on our Managed and Complete plans. We monitor your infrastructure 24/7, whether it is on-premises, in the cloud or a mix of both, so problems are spotted early. Essentials includes monitoring in business hours. Anything urgent is handled under our P1 on-call cover.
Can you supply hardware?
Yes. We quote for PCs, laptops, servers and network equipment through our UK supplier partners, and can set everything up and connect it to your systems when it arrives.
How quickly will you respond?
P1 (business stopped): within 1 hour, 24/7. P2 (a problem affecting several people or a key system): within 4 business hours. P3 (a single user issue or a request): by the next business day. Business hours are Monday to Friday, 9am to 5pm.
Do you only work with businesses in Glasgow?
No. We are based in Glasgow and support businesses across the UK remotely, with on-site visits arranged where needed.